Delivery & Returns
All of our packages - international and domestic are dispatched using only trusted couriers (DPD, DHL, Royal Mail and Parcel Force) where a signature is required upon delivery.
Our shipping charges are based on the weight of the consignment and our standard delivery method by DPD next day (within the UK) or Royal Mail Airmail (country dependant) for international customers.
Generally in the UK you can expect to receive your parts within 5 working days (excluding weekends and UK bank holidays) of placing the order, depending on stock availability. Internationally this varies but tracking details will be provided to easily track your order when in transit.
Ordering from abroad and Import Duties
You can make an overseas order on our website. Please help us and our delivery companies by taking extra care with the address details to ensure they are correct. Please note your goods may be subject to import duties and taxes which will be levied when the order reaches the delivery address. You are responsible for payment of any such import duties and taxes. R&G has no control over these charges and cannot predict their amount. For further information please contact your local customs office before placing your order. Failure to pay these charges will result in your parcel being returned and a 25% restocking fee (of original invoice value) being applied to your order.
Should you have a product you would like to return, please give us a call (+44 (0) 1420 89007) first, so that we can authorise the return. You will then be given all the details you need to make the return as quick and efficient as possible. Alternatively if you cannot phone us during our working hours, please send an email to email@example.com and we will reply with the details. Please have your delivery note or invoice number to hand when getting in touch.
If you purchased the product from one of our dealers, please contact them to process the return.
Full Terms and Conditions can be found here